1. Shipping

Order details — availability, destination, and final terms — are confirmed with you through Telegram (@hoodauraofficial) before any order is completed. Nothing ships until both sides have confirmed the order in chat.

• Regions served — North America.
• Processing time — orders are processed within 3 business days of confirmation.
• Delivery time — typically 2–4 weeks, depending on destination.
• Shipping cost — free.

2. Delays

If your order takes longer than discussed, message @hoodauraofficial with your order number — it begins with HA- — and we will check its status.

3. Cancellations

• Before confirmation — you may cancel an order request yourself at any time from My Orders.
• After confirmation — the order cannot be cancelled.
• After dispatch — once an order has been sent out, there are no cancellations and no refunds.

4. Returns & refunds

All sales are final. Hood Aura does not offer returns or refunds, with one exception: items that arrive damaged.

• If an item arrives damaged, contact @hoodauraofficial with your order number and clear photos of the damage.
• To qualify, the item must be unworn and returned in its original packaging.
• Hood Aura pays return shipping for approved damaged-item returns.
• Approved refunds are issued to the original payment method within 7 business days after the returned item is received and reviewed.